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Quality Control aims to provide services to its customers on time and within budget. operates a Quality Management System (as implemented by its owner and operating company, Dipsticks Research Limited) that has gained BS EN ISO 9001:2008 certification, including aspects specific to the provision of market research services.

We aim to:

  1. Develop and improve the Quality Management System
  2. Continually improve the effectiveness of the Quality Management System
  3. Enhance customer satisfaction

We continue to:

  1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  2. Communicate throughout the organisation the importance of meeting customer needs and legal requirements
  3. Establish the Quality Policy and its objectives
  4. Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
  5. Ensure the availability of resources is an MRS Company Partner. All MRS Company Partners and their employees adhere to the MRS Code of Conduct and MRS Company Partner Quality Commitment when undertaking research.

To maintain quality standards, we monitor 5% of all interviews thus ensuring that all interviews are achieved correctly and to the Market Research Code of Conduct.

ISO MRS Company Partner